For all your questions
Welcome to the Leolux support page. This is where you’ll find everything you need to know about the registration and maintenance of your furniture, as well as what to do if any issues arise. You can also order spare parts and maintenance materials here, as well as read the terms and conditions of our warranty.
Does this website not answer all your questions about Leolux? We listed the answers to all questions that are posed frequently.
Leolux aims to deliver its products in perfect condition. But things can always go wrong. If they do, we’d like to put things right for you. You can make a service request or submit a complaint in several ways:
Through the dealer with whom you closed your agreement.
Via our service website.
Be sure to have your product number to hand. You can find this on the warranty card that came with your delivery or on the sticker attached to the underside of the furniture.
Yes, it is. It’s also possible to have tables revarnished. Ask your dealer about it or fill in the online service form. Be sure to have your product number to hand. You can find this on the warranty card that came with your delivery or on the sticker attached to the underside of your furniture.
Due to the design and chosen comfort level of certain Leolux products, some creasing is unavoidable. The particular comfort level means that over time some Leolux models lose their initially rigid appearance and start to show more creases and signs of wear.
Leather is a natural product. It does best in the right conditions, in air that is not too dry, and with the right maintenance. Over-zealous maintenance can even do it harm.
Use a soft cloth to care for your furniture.
Clean up any spills immediately.
Don’t rub any given spot too hard or you’ll make a shiny patch on the leather.
Make sure that the air in your room is not too dry.
Do not place furniture in direct sunlight.
Please refer to our leather maintenance page.
Dust and dirt damages fabric. Be sure to vacuum your furniture regularly. Use the special vacuum cleaner attachment for this.
General advice on treating spills
Begin by removing as much solid material as possible with a spoon.
Then wet a cloth, wring it out and place it over the spill. That’s all you need to do.
Replace the cloth with a fresh one for as long as the spill continues to be absorbed.
If a stain persists after this treatment, let it dry out and treat it as a stubborn stain.
Begin by researching how you can best treat the stain. If in doubt, it’s better to do nothing than do the wrong thing.
You can ask any general questions, or questions about orders you have placed, using the contact form. We will always try to answer your questions as quickly as possible.
Your valuable Leolux furniture will remain beautiful for longer when you take appropriate care of it. Want to know all about daily maintenance, spring cleaning and what you should do in the case of minor accidents?
If you’ve had your Leolux furniture for some time and you think it’s time for a new look, then re-upholstering is certainly worth considering. Then you don’t need to say goodbye to your ‘old’ Leolux furniture, but still get an as-new sofa or armchair with fresh new upholstery. And it’s also much more sustainable than purchasing a completely new sofa. For that reason alone, we’re great fans.
We often receive questions about crease formation in sofa or armchair upholstery. Crease formation is part of the comfort of our furniture, which means it’s not something that can be prevented. But we can understand that you would like to know more about how much crease formation is acceptable. Here you can find more explanation and answers to frequently asked questions.