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Leolux guarantees the quality and service of its furniture. We strive to deliver perfect products, but something can always go wrong of course. We will be happy to resolve the problem for you. You can submit your report via our service report website.
Leolux aims to deliver its products in perfect condition. But things can always go wrong. If they do, we’d like to put things right for you. You can make a service request or submit a complaint in several ways:
Through the dealer with whom you closed your agreement.
Via our service website.
Be sure to have your product number to hand. You can find this on the warranty card that came with your delivery or on the sticker attached to the underside of the furniture.
You can order spare parts, like felt pads or chair leg caps, and maintenance products from our Leolux Service online store. To supply you with the right maintenance product, we need to know the exact sort of leather your furniture is covered with. Please make sure you have your product number to hand. You can find this on a sticker on the underside of your furniture or on your warranty card.
A two-year guarantee is given on construction, workmanship, upholstery padding, motors and mechanisms.
For upholstery materials Leolux follows the guarantee of the fabric manufacturers listed in this price list with a minimum of two years. The guarantee does not apply to lacquer finishes, glass, marble, Fenix and veneers.
Yes, it is. It’s also possible to have tables revarnished. Ask your dealer about it or fill in the online service form. Be sure to have your product number to hand. You can find this on the warranty card that came with your delivery or on the sticker attached to the underside of your furniture.
Due to the design and chosen comfort level of certain Leolux products, some creasing is unavoidable. The particular comfort level means that over time some Leolux models lose their initially rigid appearance and start to show more creases and signs of wear.