Can we help you with anything?
Leolux guarantees the quality and service of its furniture. We strive to deliver perfect products, but something can always go wrong of course. We will be happy to resolve the problem for you. You can submit your report via our service report website.
Do you have a question about your furniture or would you like to submit a service request? Please contact the Leolux dealer from whom you purchased your furniture. Your dealer is your first point of contact and will be happy to help you.
To ensure your request is processed quickly, please have the following details to hand:
the product ID or sales number (you’ll find this on the warranty documents supplied with the furniture, or on the sticker underneath the furniture);
clear photos or a short video clearly showing the problem
Are you an official Leolux dealer? Please submit your service request via our online service portal.
You can order original Leolux parts and care products via the Leolux Webshop.
Are you looking for a colour repair kit for leather? You can order this via our partner, LCK Nederland.
A two-year guarantee is given on construction, workmanship, upholstery padding, motors and mechanisms.
For upholstery materials Leolux follows the guarantee of the fabric manufacturers listed in this price list with a minimum of two years. The guarantee does not apply to lacquer finishes, glass, marble, Fenix and veneers.
Yes. Even if your furniture is more than 7 years old, there are often still options for repair.
After 7 years, the warranty period has expired. For repairs, we work with POS Service Group, specialists in furniture restoration. You can submit your request via their website. They will assess which repairs are possible.
In many cases, yes. We only reupholster if we can deliver the quality you’ve come to expect from Leolux.
Not sure whether your furniture is eligible? Please contact your Leolux dealer.
Unfortunately, reupholstering is not possible for:
furniture with moulded foam cushions;
furniture with a foam-filled frame.
The following current models cannot be reupholstered either:
Caruzzo, Mara, Rego, Lloyd, Papageno, Sen, Lodey, Parabolica, Vynn and all Pode models.
In principle, reupholstering is not possible for models that are no longer in the collection. There are four exceptions to this: Antonia, Faya Lobi, Howlazy and Bora Balanza.
On our partner James’s website, you’ll find information and products for removing stains and caring for leather and fabric.
Has your question not been answered? If so, please contact our customer service department.