Leolux privacy statement

January 2021

Your personal data are not commercial goods. There are therefore legal rules in which it is laid down which information we are allowed to ask of you and what we are allowed to do with this information. In this Privacy Statement, we provide clear and transparent information concerning the manner in which we process and store personal data and what we do to guarantee your privacy.

Legal responsibility

Leolux is a brand of Leolux Living BV, founded and with registered office in Venlo (NL). Our models are developed and produced here in Leolux’s own factories in Europe. When producing furniture for all its brands, Leolux takes into account the legal requirements that apply in the country where the furniture will be delivered.This also applies to the way in which we handle your privacy. Leolux complies with the European legislation concerning the collection, storage and sharing of personal data throughout the entire process of information, purchase and aftersales.

Questions?

If you have any questions about how Leolux handles these data, please contact our Privacy Officer.

Leolux Living BV
PO Box 3076
5902 RB Venlo, The Netherlands
Phone number: +31 (0)77-3877222
Email address: privacy@leolux.nl

Your privacy is guaranteed

We are pleased that you are interested in our products and we trust that you will find all information you require for making the right decision on our website. In doing so, we comply strictly with the European regulations, more specifically the General Data Protection Regulation (GDPR).

  

Rights and security

You are entitled to inspect, rectify or remove personal data we received from you.

We have implemented appropriate technical and organisational measures to protect your personal data against unlawful processing:

  • All persons who able to take note of your data on behalf of Leolux are obliged to keep them secret.
  • We apply a username and password policy on all of our systems;
  • We create back-ups of the personal data in order to be able to restore them in case of physical or technical incidents;
  • We test and evaluate our measures on a regular basis;
  • Our employees have been informed of the importance of protecting personal data.

  

Requesting and retaining data

You share data with us in various places on our website, but also elsewhere during the information and purchase process. However, we only collect the data that are necessary for the purpose that we agree with each other.

Leolux only stores your data if you expressly consent thereto. For example, if we are allowed to send you a regular newsletter or if you have yourself registered as a Leolux buyer in the Leolux Service database. If this is the case, your data are stored exclusively for that specific purpose. What is more, you have the right to withdraw your consent at any time. If so, Leolux will ensure that your data are removed from the file.

Third parties

Leolux does not share personal data with third parties unless this information is essential for parties such as post/dispatch companies. This includes address and other information that is needed to send such things as yearbooks or webshop items. Such parties are bound by a data processing agreement in which it is stated that they must comply strictly with data protection legislation and can be held accountable by Leolux.

We do not provide personal data to 3rd parties established outside the EU. The only exception is the partner that is responsible for our electronic newsletters. This company is based in the US, however isoperating in accordance to EU data protection legislation.

We also make an exception for the cooperation with the Leolux Select Stores. They apply as an extension of the Leolux provision of services and advice. We do not provide personal data to parties established outside the EU.

The data that are provided to Leolux are only inspected by Leolux. Websites that are hosted by external parties are expressly not authorised to use, store or apply the data for their own purposes.

The transfer of personal data to government institutions and authorities only takes place within the context of mandatory, national legislation.

Cookies

You can visit our web-pages without telling us who you are. You remain anonymous, therefore.

Because we want to optimise our information provision and the website’s functioning, visits to the website are analysed (anonymously). We use cookies for this. If you do not want cookies to be stored on your computer, you can refuse them. The website will still give you all the information available. You can delete stored cookies at any time via your browser’s system settings.

What are cookies?

They are small, harmless text files that websites send to your computer and which are then stored by your browser. Upon every subsequent visit to the particular website, your browser sends the contents of the cookie back. This allows the website to store the data that correspond to your browser and your visit. This is how our website can remember your favourite models, for instance. We call this kind of cookies ‘technical cookies’.

Other cookies help us to recognise you as a unique visitor, analyse which pages of the website are visited frequently, measure the effectiveness of online advertising campaigns or be able to display certain advertisements based on your browsing history. The first two types are called ‘analytics cookies’ and the second two types ‘advertising cookies’.

All these cookies work anonymously. After all, we do not need to know who visits our website, but we would like to know how a visit to our website unfolds.

Which cookies does Leolux use?

Analytics cookies: These cookies allow Leolux to analyse your visit to our website. Are you able to find what you are looking for easily? Or does it take you several clicks to get to the right page? This information helps us improve our website. A website that provides you with the right information quickly is customer friendly. We do not monitor you personally, the cookies work entirely anonymously.

Advertising cookies: Leolux uses banners and other online advertising campaigns. Cookies can measure the effectiveness of these campaigns. If you view a website displaying a banner from Leolux, the party that provides the banner places a cookie. We place a code originating from that same party on our website. If you open our website after seeing the banner, the cookie received earlier is sent back to this party. This allows us to measure the effectiveness of a banner or other advertisement.

So-called ‘re-targeting’ can also be used. For instance, you may have first viewed a page on the website. Re-targeting means that you are then shown a new advertisement for Leolux later on. This makes it possible to tailor advertisements to the interests of visitors.

Forms

You can use the forms to apply for a catalogue, to book a tour or submit a service request, for example. In this connection, Leolux only collects the data that are needed for the purpose we have indicated on the form.

Combining data

We ask for your address details in various forms; we only use these details to create a unique identification. The entered address details, combined with your surname and email address, ensure that you do not appear in our database twice. When you register for various services (such as registration as customer, newsletter, visit to Leolux, request our yearbook), we will combine your data. It is always possible to unsubscribe from the individual services.

Contact form

You can use this form to forward a query or comment to Leolux. Your data will be retained for up to 1 year.

 

Request printed brochure

Your data will be used once to send the relevant book and not for other/future mailings. We only share these data with our distribution partners for the purpose of dispatch. Your data will be retained for up to 1 year.

You can indicate via an opt-in

  • whether you wish to receive the newsletter. We will also send you several emails in connection with your catalogue request.
  • register for information from your nearest Select Store.

It is always possible to unsubscribe from these services.

 

Subscribing to the newsletter

We will store the information you have entered (salutation, name, email address, address details and catalogue request) if you request a catalogue. These data are processed so that we are able to personalise our messages and provide you with the right information. You can unsubscribe permanently on receipt of any subsequent newsletter. We will then delete the data that we saved to send the newsletter.

Leolux Visitor Center

If you sign up online for a tour at Leolux, we ask you for the data we need to ensure your visit goes smoothly. For that, we only need the details of the person booking the tour. Other persons in the group are not registered by Leolux. After your visit, we delete the stored data.

  

Registration as customer

Leolux does not receive any customer data from its dealers. If you, the consumer, register a model on Leolux’s website yourself, we can help you quickly if there are questions or problems. In that case, the product identification number will be linked to your contact details.

  

Request for appointment Design Center

If you submit a request for this service, we provide your data via email to the Design Center of your choice. You will also receive a confirmation of your request for an appointment. Leolux will retain these emails for 2 years.

Related websites

Leolux Creator

The Creator is a separate website. There we will only ask you for data that are needed to send you the information you requested. When you create an account, you can cancel this permanently at any time. If you do not use your account for two years, your account details will be deleted.

Leolux Webshop

The Leolux webshop is hosted by an external party, but managed by Leolux. We only collect data that are necessary for sending the product you requested. Purchasing data will be saved by Leolux for 10 years. Orders that are cancelled will be deleted from the system after 1 year, together with any linked personal data.

Disclaimer

Disclaimer

Texts, illustrations, videos and other information published here are copyright protected by Leolux Living BV in Venlo. Reproduction or display without Leolux’s explicit permission is not permitted and will result in legal action.

Recommended retail prices, sizes and other information is provided but is subject to errors and/or amendment. Leolux cannot be held responsible for damage that arises as a result of this information or the use of this website.